To load your concentrates into the G Pen Connect, first remove the magnetic tank cap by gently pulling upward to reveal the tank underneath. Using any the tool of your choosing, place the concentrates directly onto the center of the ceramic heating element at the bottom of the tank. Once the tank is loaded, place the tank cap back onto the top of the tank.
If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Phone: (800) 948-7480